Verisign Customer Support

We are here 24 hours a day, 365 days a year to handle any request, from technical troubleshooting, product/service enquiries, or account and billing updates.

Verisign’s Customer Service is industry recognised because Verisign understands that true Customer Service is not just about answering questions on the phone. True Customer Service is about recognising a customer’s need before the customer makes an enquiry. Verisign products and services include the following:

  • 24x7 access to Customer Service Centre & technical experts
  • Online support tools: product portals, product knowledge base
  • Alerts & notification: product updates, new releases, maintenances
  • Technical Account Management (optional service with additional fees)
  • Customer feedback loop

If we are unable to answer your question, we will get it to the right person and track it so that it is resolved fast. Please call us for urgent requests.

Get Support by Product Line:

1‑703‑925‑6999

Fax: 1-703-948-3978

Fax: 1-703-948-3977 (Customer Affairs Office)

FAQs

Help! I cannot access the Verisign Customer Centre.

The Verisign Customer Centre is an online portal for partners to find technical details on implementation, including SDKs. Access to this portal is subject to NameStore credentials and access restrictions. If you are unable to connect to the Verisign Customer Centre, please e-mail customer support.


Help! My domain name expired.

Verisign operates several domain name registries; however, we are not a registrar. If your domain name has expired, please contact your registrar about renewing. If you do not know who your registrar is, you may search the Whois database for your domain name. The results will show the registrar responsible for registering your domain name so that you can contact them.

How do I become a registrar?

To become a registrar, you will need to go through a certification process. Different top-level domains (TLDs) have different requirements and processes and some TLDs require ICANN accreditation. Get all the details about certification for Verisign supported gTLDs in our Become a Registrar section.


What are these new generic top-level domains I have heard about?

With the ICANN New gTLD Program, the number of top-level domains (TLDs) will grow to nearly 2000. Verisign applied for 14 new gTLDs and has been selected to serve as the Back End Registry Services (BERS) provider for approximately 200 other new gTLDs that have or will launch in the near future. Learn more about new gTLDs.

How do I register an Internationalised Domain Name (IDN)?

If you own a website or provide other Internet-based services and would like to use Internationalised Domain Names (IDNs) to help your customers, you may register an IDN in available characters through participating ICANN-accredited and Verisign-certified registrars. A registrant requests an IDN from a registrar that supports IDNs. The registrar converts the local language characters into a sequence of supported characters using ASCII-compatible encoding (ACE). The registrar submits the ACE string to the Verisign® Shared Registration System (SRS), where it is verified and encoded. The IDN is added to the appropriate TLD zone files and propagated across the Internet. Find a Registrar.

1-866-200-1979

1-703-376-6905

Attack traffic analysis and management:

DDoS User Portal

FAQs

I am under a DDoS attack! How do I get back online ASAP?

Do You Need Immediate DDoS Mitigation Support? Complete the Under Attack Form or call 1-703-948-4299 and a Verisign DDoS expert will assist you. Our staff is available 24/7 and has significant experience providing resolutions to the largest scale DDoS attacks. We can provide swift and thorough mitigation solutions to help restore your critical online systems and applications.

Will I have an Account Manager?

All DDoS Protection customers have access to Verisign’s industry recognised service included as part of the purchase. However, there are times where having a close partner who knows the intricacies of your needs and can guide you through the technical aspects of your service is invaluable. Our Technical Account Managers (TAMs) are versed in service needs, can speak to a customer’s engineers and business contacts alike, and are specialised technologists to partner with you.

On top of our standard services, the TAM solution offers:

  • Regular account touch points to assess onboarding and post-launch success
  • Single point of contact for management of on-boarding and immediate escalation path throughout customer lifecycle
  • Hands-on expertise to help you with configurations and mitigation practices
  • On call support

Learn more about your partnership with TAMs

Where can I retrieve my password for the DDoS Protection Services User Portal?

If you have purchased DDoS Protection Services, you will receive an e-mail with your password details to use the DDoS Protection Services User Portal. If you have not received your password, please e-mail customer support.

How do I know if I am experiencing a DDoS attack?

A denial of service (DoS) attack occurs when traffic is sent from one host to another computer with the intent of disrupting an online application or service. A distributed denial of service (DDoS) attack occurs when multiple hosts (such as compromised PCs that are part of a “botnet”) are used to carry out and amplify an attack. Attackers usually create the denial-of-service condition by either consuming server bandwidth or impairing the server itself. Typical targets include Web servers, DNS servers, application servers, routers, firewalls and Internet bandwidth.

Where can I get a quote for DDoS Protection Services?

Learn how Verisign DDoS Protection Services can protect your business’ network from a DDoS attack by filling out our Request a Quote form to provide our account team with details of your requirements. Once we receive your information, an account executive will contact you within 24 hours. You may also call us at 1-800-637-8976 or 1-703-763-2657.

How does Verisign help?

Verisign DDoS Protection Services provides a reliable cloud-based approach to DDoS monitoring, detection and mitigation. It uses a proprietary filtering technology to stop a DDoS attack in the cloud before it reaches a customer’s network. Using a diverse set of hardware solutions and mitigation techniques, Verisign offers a comprehensive solution to protect your network from DDoS threats.

1-877-839-4710

1-703-376-6907

Manage your DNS and enhance its performance:

Managed DNS Online Portal

FAQs

How do I access the Managed DNS Online Portal?

If you have purchased Verisign Managed DNS, you will receive an e-mail with your password to access the Managed DNS Online Portal. When you log in to the portal for the first time, you will be asked to reset your password. After you reset your password, you can locate the User Guide at the top of the homepage under the "User Guide" link.

What is ATLAS?

The Advanced Transaction Look-up and Signalling platform, or “ATLAS,” is our proprietary DNS resolution platform that is used to ensure uninterrupted service for the .com and .net registries. ATLAS is faster, more reliable and more secure than the industry standard for DNS resolution. Furthermore, with Verisign Managed DNS Service, the same technology can be utilised to help run your DNS, too.

Where can I get a quote for Managed DNS?

Verisign Managed DNS Service can improve your company’s Web-based operations by leveraging the availability, reliability, scalability and global distribution of the world’s largest DNS infrastructure by completing our Request a Quote form to provide our account team with details of your needs. Once we receive your information, an account executive will contact you within 24 hours. You may also call us at 1-800-637-8976 or 1-703-763-2657.

How does Verisign help?

With our secure, cloud-based authoritative DNS hosting service that delivers 100 per cent DNS resolution utilising our proprietary DNS technology, you can count on: simplified management, enhanced DNS performance and improved stability. On an average day, Verisign handles more than 85 billion DNS queries and has been doing so with 100 per cent operational accuracy and stability for more than 15 years.

1-855-229-8776

1-703-376-0013

Access leading edge threat intelligence:

iDefense Web Portal

FAQs

How can I access the iDefense Web Portal?

If you have purchased iDefense Security Intelligence Services, you can get started by accessing the iDefense web portal. For security purposes, we ask you to please set your own password.

The authorisation code to set your password will expire. If you need to request a new code, click “Request New Authcode” and submit. You will then receive an e-mail with the authorisation code that will allow you to set your password. If at any time you forget your password, click “Forgot your password?” under the “Sign In” button and follow the same process.

Once you log in successfully, we recommend that you create and configure your Delivery Profiles in order to automate delivery of iDefense reports.

STEPS TO CREATE DELIVERY PROFILES

  • Select the “Preferences” tab at the top of the page
  • Click “Create Profile/Saved Search”
  • Enter a name for the profile or saved search and designate the type of reports this will serve.
    Note: You will not receive automated daily intelligence until you create a delivery profile. We recommend creating several profiles to start: (1) one alert for each content type (Daily Intelligence Alerts) and (2) the PST (Periodic Summary and Trend Reports).

What is the iDefense Labs Vulnerability Contributor Program?

The Verisign iDefense Vulnerability Team conducts around-the-clock research and notification of vulnerabilities and exploits that target any of the more than 20,000 closely monitored applications, hardware and operating systems. You can help provide iDefense with advance notification of unpublished vulnerabilities and exploit code. Visit the iDefense Labs Portal, click on the “Not a member? Join VCP” in the bottom right, then fill out the New User Setup Form to submit your vulnerability to our research labs. Once we have reviewed your submission, we will contact you via e-mail.

Does Verisign scan for malware?

As malware continues to grow and proliferate across the web, the challenge is to develop more effective and powerful tools to combat the risks posed by malicious agents in our connected world. Verisign MalDetector is designed to help prevent malware from infecting other websites.

How does Verisign help?

iDefense gives information security executives 24/7 access to accurate and actionable cyber intelligence related to vulnerabilities, malicious code and global threats. iDefense deep analysis, insight and response recommendations help keep businesses and government organisations ahead of new and evolving threats and vulnerabilities. Learn about the benefits of Verisign iDefense.

Support Help Guides:

Verisign's Identity and Authentication Business is now Part of Symantec
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