Support

Get the answers and support you need, quickly and easily.

Our Service Commitment

We are here 24 hours a day, 365 days a year to handle any request, from technical troubleshooting, product/service enquiries, or account and billing updates. Whatever your need, the Support Team is available to help you quickly! If we are unable to answer your question, we will get it to the right person and track it so that it is resolved fast. Please call us for urgent requests.

Contact & Support Portals

Domain Registry Services:

E-mail Support
E-mail Customer Affairs
1-703-925-6999
Fax: 1-703-948-3978
Fax: 1-703-948-3977 (Customer Affairs Office)
For registrars:
Verisign Customer Centre
NameStore Manager

DDoS Protection Services:

E-mail Support
1-703-376-6905
Attack traffic analysis and management:
DDoS User Portal

Managed DNS:

E-mail Support
1-703-376-6907
Manage your DNS and enhance its performance:
Managed DNS Online Portal

iDefense Services:

E-mail Support
1-703-376-0013
Access leading edge threat intelligence:
iDefense Web Portal

Product-Specific FAQ

Domain Registry Services Support
  • Domain Registry Services Support
  • DDoS Protection Services Support
  • Managed DNS Support
  • iDefense Services Support
Help! I cannot access the Verisign Customer Centre.

The Verisign Customer Centre is an online portal for partners to find technical details on implementation, including SDKs. Access to this portal is subject to NameStore credentials and access restrictions. If you are unable to connect to the Verisign Customer Centre, please e-mail customer support.

Help! My domain name expired.

Verisign operates several domain name registries; however, we are not a registrar. If your domain name has expired, please contact your registrar about renewing. If you do not know who your registrar is, you may search the Whois database for your domain name. The results will show the registrar responsible for registering your domain name so that you can contact them.

How do I become a registrar?

To become a registrar, you will need to go through the certification process. Different top-level domains (TLDs) have different requirements and processes. Most businesses start with .com and .net certification, then add more TLDs. Get all the details for the .com, .net, .tv, .cc, .name and .jobs certification in our Become a Registrar section.


What are these new generic top-level domains I have heard about?


Currently, there are 21 generic top-level domains (gTLDs), some of which are .com, .net and .name. Soon, however, ICANN will begin to approve new gTLDs and your domain name choices will increase exponentially. Learn more about new gTLDs.

How do I register an Internationalised Domain Name (IDN)?


If you own a website or provide other Internet-based services and would like to use Internationalised Domain Names (IDNs) to help your customers, you may register an IDN in available characters through participating ICANN-accredited and Verisign-certified registrars. A registrant requests an IDN from a registrar that supports IDNs. The registrar converts the local language characters into a sequence of supported characters using ASCII-compatible encoding (ACE). The registrar submits the ACE string to the Verisign® Shared Registration System (SRS), where it is verified and encoded. The IDN is added to the appropriate TLD zone files and propagated across the Internet. Find a Registrar.

I am under a DDoS attack! How do I get back online ASAP?


Do You Need Immediate DDoS Mitigation Support? Complete the Under Attack Form or call 1-703-763-4544 and a Verisign DDoS expert will assist you. Our staff is available 24/7 and has significant experience providing resolutions to the largest scale DDoS attacks. We can provide swift and thorough mitigation solutions to help restore your critical online systems and applications.

Where can I retrieve my password for the DDoS Protection Services User Portal?

If you have purchased DDoS Protection Services, you will receive an e-mail with your password details to use the DDoS Protection Services User Portal. If you have not received your password, please e-mail customer support.

How do I know if I am experiencing a DDoS attack?

A denial of service (DoS) attack occurs when traffic is sent from one host to another computer with the intent of disrupting an online application or service. A distributed denial of service (DDoS) attack occurs when multiple hosts (such as compromised PCs that are part of a “botnet”) are used to carry out and amplify an attack. Attackers usually create the denial-of-service condition by either consuming server bandwidth or impairing the server itself. Typical targets include Web servers, DNS servers, application servers, routers, firewalls and Internet bandwidth.

How does Verisign help?

Verisign DDoS Protection Services provides a reliable cloud-based approach to DDoS monitoring, detection and mitigation. It uses a proprietary filtering technology to stop a DDoS attack in the cloud before it reaches a customer’s network. Using a diverse set of hardware solutions and mitigation techniques, Verisign offers a comprehensive solution to protect your network from DDoS threats.

Where can I get a quote for DDoS Protection Services?


Learn how Verisign DDoS Protection Services can protect your business’ network from a DDoS attack by filling out our Request a Quote form to provide our account team with details on your needs. Once we receive your information, an account executive will contact you within 24 hours. You may also call us at 1-703-763-2657.

How do I access the Managed DNS Online Portal?


If you have purchased Verisign Managed DNS, you will receive an e-mail with your password to access the Managed DNS Online Portal. When you log in to the portal for the first time, you will be asked to reset your password. After you reset your password, you can locate the User Guide at the top of the homepage under the "User Guide" link.

What is ATLAS?


The Advanced Transaction Look-up and Signaling platform, or “ATLAS,” is our proprietary DNS resolution platform that is used to ensure uninterrupted service for the .com and .net registries. ATLAS is faster, more reliable and more secure than the industry standard for DNS resolution. Furthermore, with Verisign Managed DNS Service, the same technology can be utilised to help run your DNS, too.

How does Verisign help?


With our secure, cloud-based authoritative DNS hosting service that delivers 100 per cent DNS resolution utilising our proprietary DNS technology, you can count on: simplified management, enhanced DNS performance and improved stability. On an average day, Verisign handles more than 77 billion DNS queries and has been doing so with 100 per cent operational accuracy and stability for more than a decade.

Where can I get a quote for Managed DNS?


Verisign Managed DNS Service can improve your company’s Web-based operations by leveraging the availability, reliability, scalability and global distribution of the world’s largest DNS infrastructure by filling out our Request a Quote form to provide our account team with details on your needs. Once we receive your information, an account executive will contact you within 24 hours. You may also call us at 1-703-763-2657.

How can I access the iDefense Web Portal?

If you have purchased iDefense Security Intelligence Services, you can get started by accessing the iDefense web portal. For security purposes, we ask you to please set your own password.

The authorisation code to set your password will expire. If you need to request a new code, click “Request New Authcode” and submit. You will then receive an e-mail with the authorisation code that will allow you to set your password. If at any time you forget your password, click “Forgot your password?” under the “Sign In” button and follow the same process.

Once you log in successfully, we recommend that you create and configure your Delivery Profiles in order to automate delivery of iDefense reports.

STEPS TO CREATE DELIVERY PROFILES
  • Select the “Preferences” tab at the top of the page
  • Click “Create Profile/Saved Search”
  • Enter a name for the profile or saved search and designate the type of reports this will serve. Note: You will not receive automated daily intelligence until you create a delivery profile. We recommend creating several profiles to start: (1) one alert for each content type (Daily Intelligence Alerts) and (2) the PST (Periodic Summary and Trend Reports).
What is the iDefense Labs Vulnerability Contributor Program?


The Verisign iDefense Vulnerability Team conducts around-the-clock research and notification of vulnerabilities and exploits that target any of the more than 20,000 closely monitored applications, hardware and operating systems. You can help provide iDefense with advance notification of unpublished vulnerabilities and exploit code. Visit the iDefense Labs Portal, click on the “Not a member? Join VCP” in the bottom right, then fill out the New User Setup Form to submit your vulnerability to our research labs. Once we have reviewed your submission, we will contact you via e-mail.

Does Verisign scan for malware?


As malware continues to grow and proliferate across the web, the challenge is to develop more effective and powerful tools to combat the risks posed by malicious agents in our connected world. Verisign MalDetector is designed to help prevent malware from infecting other websites.

How does Verisign help?

iDefense gives information security executives 24/7 access to accurate and actionable cyber intelligence related to vulnerabilities, malicious code and global threats. iDefense deep analysis, insight and response recommendations help keep businesses and government organisations ahead of new and evolving threats and vulnerabilities. Learn about the benefits of Verisign iDefense.

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